operations & development director

Location: Lusaka, Zambia
Application Due: Applications are accepted on rolling basis, please apply immediately.

The Operations & Development Director is passionate about equipping survivors and advocates to lead in ending the cycle of sexual violence. The position focuses on strengthening operational management, building funding partnerships, and ensuring strategic impact to scale survivor-led programs in Zambia. The Operations & Development Director will collaborate with the Freely in Hope team to ensure the successful operations of programs, systems, and structures within Zambia. 


Operations guru. You have at least 4+ years experience working in strengthening operations for a global NGO or corporation, preferably in education, community development, and/or services for survivors of sexual violence. 

Team leader. You have worked at least 2 years at a management level or above and love shaping and developing processes and procedures that allow teams to work smarter and better.

Strategic leadership. You are able to develop and communicate a shared vision for the organization’s work in equipping survivor leaders. You see the future of a violence-free world and have clear initiatives for how to get there.

Monitoring and evaluation skills. You like asking tough questions and designing processes and gathering thorough information to answer them. You have demonstrated experience in program M&E. 

Writing & presentation skills. You have experience presenting at conferences and contributing in panel discussions. You can write simply about complex topics and teach others to do the same.

Curiosity. You are good at asking questions and helping your team design programs that work best for their communities. 

Gravitas. Your commitment to operational excellence inspires others to have the same standards to further our mission. You’re able to remain calm in times of crisis, mitigate emergencies compassionately, and lead others toward unity. 

Collaborative spirit. You actively listen and coach team members to come into their own voice and leadership. You connect easily with your team and colleagues from diverse backgrounds and know what it takes to build a high performance team You have the ability to collaborate and communicate remotely.

Gets our model. We believe that the most oppressed have the potential to become powerful leaders in our communities. You understand how the trajectory from survivor to leader happens. 

Lives our values. You can thrive in our culture – you can embody dignity, authenticity, transparency, restoration, transformation, and liberation. As a team leader, you actively build stability, embody hope, build trust, and foster compassion. 


• BA Degree in Leadership, Education, Business, Law, Management, Human Resources etc. from a reputable institution;

• Preferable additional diplomas, certificates or trainings related to legal advocacy, counseling, community development, gender-based violence, women’s issues, women’s health, leadership development, or education.



  • Lead the efficient and effective day-to-day operation of a small, yet growing organization of 3-7 people by providing overall support for leadership development of staff, protocol and compliance trainings, effectiveness, 360 reviews, and culture contextualization to Zambia;;
  • Collaborate with the Global Leadership team to develop in-depth operational analysis to drive improvements and maintain a highly capable team that monitors their performance against strategic initiatives;
  • Develop and maintain highly detailed budgets and timely financial projections and ensure compliance with country standards on Human Resources, Security, NGO requirements, and oversee contractors on audit and tax requirements;
  • Ensure FIH services for beneficiaries are best in class, reflect national best practices, are cost effective and efficient, and provide an excellent customer service experience for FIH staff members, volunteers, beneficiaries;
  • Anticipate potential bottlenecks, provide innovative solutions to troubleshoot challenges,  balance programmatic emergencies with technical constraints, and  identify and provide solutions to the Global Leadership Team and Board of Directors regarding internal and external issues that affect the organization;
  • Act as an effective and relevant spokesperson for the organization by communicating with stakeholders, donors, and partners within Zambia to encourage local sustainability and to keep them informed in the work;
  • Interact with potential and existing donors, articulate program objectives, develop funding proposals, create funding objectives, and meet fundraising targets;
  • Partner with the Board of Directors to build financial self-sufficiency within Zambia through entrepreneurial efforts, grants, corporate giving, and individual investments;
  • Create links with the wider target community as to be able to raise their awareness of FIH and foster ownership and participation in the program’s effectiveness and the community’s development.
  • Be part of the Global Leadership Team to co-design and execute FIH’s growth strategy locally in Zambia;
  • Coordinate and implement relevant workshops, trainings, and gatherings with strategic partners of FIH to enhance our brand’s philosophy within other social, corporate, and faith sectors by working to prevent sexual violence in the communities we serve;
  • Design and implement metric systems to monitor and evaluate all program activities and effectiveness and provide solutions to strengthen such outcomes;
  • Oversee the planning, implementation and evaluation of the organization’s programs, services and projects to build capacity and strengthen sustainability;
  • Work with program staff to create positive systematic change, foster leadership skills, promote holistic support and self-sufficiency, and encourage a culture that reflects the values of FIH.

Applications are accepted on rolling basis, please apply immediately.


In addition to our community values, our staff commitments provide the foundation for our working relationships among our global team, within our personal leadership, and throughout the communities we serve across the world. 


We will build trust by practicing consistency by maintaining confidentiality, speaking up for what is right, and advocating for the betterment of the survivors we serve.


We will build stability by being intentional, authentic, and consistent in how we handle responsibilities, make decisions wisely, and provide quality care.


We will be compassionate by persevering through our community’s experiences of trauma, and providing holistic care—even when it’s hard.


We will embody hope by believing that it is necessary and required to sustain the work of justice for a better tomorrow.

As an organization, we live out our mission by working to protect survivors of sexual violence, to create policies that prevent sexual violence, and to advocate against sexual violence in our community. These belief statements guide our process and policies as we aim to establish safety for women, children, survivors, and marginalized groups that we care for.

Freely in Hope is proud to be an equal opportunity and affirmative-action employer. Freely in Hope provides equal employment opportunity to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Freely in Hope, is committed to fostering an inclusive community that recognizes and values the inherent dignity of every person; fosters empathy, understanding, and mutual respect among its members; and encourages each individual to strive to reach her or his own potential as liberators in their own right. 


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